Return Policy

At SKINNOVA, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Eligibility

To be eligible for a return, items must be:

Unopened and unused
In their original packaging
In the same condition as received

For hygiene and safety reasons, we cannot accept returns on opened skincare products.

How to Return

To initiate a return, please contact us at your registered email with your order number and reason for return. We'll provide you with return instructions and a return authorization.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-10 business days.

Exchanges

If you'd like to exchange an item for a different product, please contact us and we'll be happy to assist.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out to our customer service team.