Shipping Policy

At SKINNOVA, we are committed to delivering your premium skincare products safely and efficiently. Please review our shipping policy below.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery Times

We offer the following shipping options:

Standard Shipping (UK): 3-5 business days
Express Shipping (UK): 1-2 business days
International Shipping: 7-14 business days (depending on destination)

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Shipping Destinations

We currently ship to addresses within the United Kingdom and select international destinations. International customers may be responsible for customs duties and import taxes, which are not included in our shipping rates.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at skinnova761@gmail.com with your order number, and we will investigate immediately.

Packaging

All SKINNOVA products are carefully packaged to ensure they arrive in perfect condition. We use protective materials and discrete packaging to maintain product integrity during transit.

Contact Us

If you have any questions about shipping, please contact our customer service team at skinnova761@gmail.com.

Last updated: January 14, 2026